Media Ilmu Kesehatan Vol. 4 No. 1, April 2015

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1 Media Ilmu Kesehatan Vol 4 No 1 April 2015 HUBUNGAN PERSEPSI PASIEN TENTANG MUTU ASUHAN KEPERAWATAN DENGAN KEPUASAN PASIEN DI RUANG PERAWATAN CANDI BARONG RSUD PRAMBANAN 1 2 1 Ahmad Zamzam Hariro Sri Arini Winarti Rinawati Deby Zulkarnain Rahadian Syah 1 Stikes Jenderal Achmad Yani Yogyakarta Poltekkes Kemenkes Yogyakarta 2 ABSTRACT Background Patients satisfaction is a major issue that should be payed attention on in order to increase hospital quality A hospital must provide the clients with their needs through excellent nursing care activities Patients generally perceive the nursing care based on its tangible reliability responsiveness assurance and empathy The patients perceptions towards nursing care quality will influence patients satisfaction Objective To investigate the relationship between patients perceptions of the nursing care with patients satisfaction Methods This research was observational analytic with cross sectional design used a purposive sampling technique This study involved 40 samples Data were collected with questionnaires and were analyzed based on univariate and bivariate analyses The bivariate analysis was Kendall s tau test with significance level of p1 Media Ilmu Kesehatan Vol. 4, No. 1, April 2015 HUBUNGAN PERSEPSI PASIEN TENTANG MUTU ASUHAN KEPERAWATAN DENGAN KEPUASAN PASIEN DI RUANG PERAWATAN CANDI BARONG RSUD PRAMBANAN 1 2 1 Ahmad Zamzam Hariro , Sri Arini Winarti Rinawati , Deby Zulkarnain Rahadian Syah 1 Stikes Jenderal Achmad Yani Yogyakarta Poltekkes Kemenkes ...Yogyakarta 2 ABSTRACT Background: Patients satisfaction is a major issue that should be payed attention on, in order to increase hospital quality. A hospital must provide the clients with their needs through excellent nursing care activities. Patients generally perceive the nursing care based on its tangible, reliability, responsiveness, assurance, and empathy. The patients perceptions towards nursing care quality will influence patients satisfaction. Objective: To investigate the relationship between patients perceptions of the nursing care with patients satisfaction. Methods: This research was observational analytic with cross-sectional design, used a purposive sampling technique. This study involved 40 samples. Data were collected with questionnaires, and were analyzed based on univariate and bivariate analyses. The bivariate analysis was Kendall's tau test with significance level of p <0.1. Results: Majority of respondents had good perception towards the nursing care quality (60%) and most respondents were satisfied with the nursing care (62.5%), Kendall's tau test resulted =0.476 with a p-value of 0.003 (p< 0.1). Conclusion: There was a significant relationship between the patients perception towards nursing care quality with the patients satisfaction in Candi Barong unit in Prambanan General Hospital. Keywords: Patients perception, nursing care quality, patients satisfaction PENDAHULUAN dimensi yaitu tangibles (kenyataan), reliability Kepuasan pasien menjadi tuntutan yang (keandalan), responsiveness (cepat tidak boleh diabaikan jika suatu rumah sakit tanggap), assurance (jaminan), dan empathy berkembang.(1) (empati).(4) Penilaian terhadap mutu asuhan ingin tetap hidup dan Kepuasan adalah perasaan senang atau keperawatan kecewa seseorang yang muncul setelah dengan menggunakan metode penerapan membandingkan atau dan instrumen penilain baku, salah satunya kesannya terhadap kinerja atau hasil suatu instrumen B yang merupakan angket dengan produk dan harapan-harapannya.(2) Pada 25 umumnya, pasien mengharapkan pelayanan memperoleh yang diberikan sesuai dengan kepentingan pasien terhadap mutu asuhan keperawatan mereka yaitu manusiawi, cepat, empati, yang diberikan oleh perawat.(5) Persepsi ramah, dan komunikatif. Kepuasan pasien pasien terhadap mutu asuhan keperawatan merupakan salah satu indikator dari mutu mempengaruhi kepuasan pasien.(6) antara persepsi asuhan keperawatan.(3) Mutu asuhan keperawatan memiliki lima dilakukan secara objektif pertanyaan/pernyataan Tujuan gambaran penelitian tentang ini untuk persepsi adalah untuk mengetahui persepsi pasien terhadap mutu

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